Refund policy

Return & Refund Policy

Effective Date: July 1, 2026

At Silver State Collectibles, customer satisfaction is important to us. We carefully inspect every order before it ships. Please review our Return & Refund Policy before making a purchase.

Returns

We accept returns within 30 days of the delivery date.

To qualify for a return, items must:

Be unused and in the same condition as received.
Be in their original packaging.
Include all accessories, inserts, promotional items, and documentation.
Be accompanied by your order number or proof of purchase.

Items returned that do not meet these conditions may be refused or subject to a partial refund.

Non-Returnable Items

The following items are final sale and cannot be returned or refunded unless they arrive damaged or incorrect:

Opened Trading Card Game (TCG) products, including booster packs, booster boxes, elite trainer boxes, tins, and collection boxes.
Individual trading cards.
Graded trading cards.
Mystery products.
Gift cards.
Clearance or sale items marked "Final Sale."
Special orders, custom orders, or personalized products.

Because sealed TCG products can be searched, weighed, mapped, or tampered with after purchase, opened or unsealed products cannot be returned.

Damaged, Incorrect, or Missing Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

Your order number.
Photos of the product.
Photos of the shipping box and packaging.
A description of the issue.

We will review your claim and, if approved, provide a replacement, exchange, or full refund.

Refunds

Once your return has been received and inspected, we will notify you of the approval status.

If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return is the result of our error.

Return Shipping

Customers are responsible for return shipping costs unless:

The wrong item was shipped.
The item arrived damaged.
The item is defective.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.

Exchanges

We only replace items if they are defective, damaged, or incorrect. If you would like to exchange an eligible item, please contact us before sending it back.

Order Cancellations

Orders may be canceled before they are shipped.

Once an order has shipped, it cannot be canceled and must follow the return policy outlined above.

Chargebacks

If you experience an issue with your order, please contact us before filing a payment dispute or chargeback. We are committed to resolving issues quickly and fairly.

Fraudulent chargebacks may be contested using shipment tracking, delivery confirmation, order records, and customer communications.